xTupleCon 2014
(Aug. 26, 2014) - We have had the honor of once again being invited to attend xTupleCon, which promises to be twice as large as last year.  We will be presenting at 2:15 p.m. Wednesday, October 15th.  xTuple is the world's leading open...
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Sage 300 ERP Integration
(Jan. 25, 2014) - EDI Consulting Group is now integrating with the Sage 300 ERP solution. Our longtime partner, Athens Stonecasting is upgrading to the Sage 300 ERP, and we are excited to be taking the journey with them.
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xTupleCon 2013 Post-Conference Report
(Oct. 15, 2013) - EDI Consulting Group is excited to report that we recently attended xTupleCon in Norfolk, Virginia. EDICG had the honor of being invited to xTupleCon to present our recent integration with xTuple's software and learn a great deal about this...
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HomeTechnical Support

We are happy to provide you with some common solutions for some of our most common problems. If the problem that you are currently having is not present, please call our technical support team and they will be happy to assist you further.

1. The document in the Inbox is Unknown in the Partner field.
There are 5 steps that need to be completed to fix this problem.
  1. Open Edit Trading Partners in the Files menu.
  2. Find entry with Unknown (It may have a number) Unknown001.
  3. Click Edit.
  4. Change the name to something unique and distinct (by unique we mean it should not match an existing partner.
  5. Click Save.
2. The Partner is named, but the 850 (Purchase Order) says that the customer does not exist.
There are only 3 steps to solving this problem:
  1. Open EDI Customers in the Files menu.
  2. Make sure the Custno (customer number) from their accounting is there.
  3. Make sure that "850 Translator" has the first six letters of the 850 partner name.
3. When I process an order, I get a screen that says "No Carrier Found".
This normally goes on the CAD segment of the 810 (Invoice) or TD5 of the 856 (ASN). This is normally entered by the Customer, but sometimes it comes from Accounting.

Majority of the time, someone simply forgot to enter the carrier name.

4. Sometimes a trading partner didn't receive any documents.
This is usually human error. Typically in a rush, you may have forgotten to hit the send button. To check for this, simply resend the document, as long as the send button is pressed, it will be sent.

       For additional information check out our Frequently Asked Questions page.

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